Sales Agent Responsibilities – Cigar Sales

1. Sales & Revenue Generation

• Actively prospect, engage, and convert leads into customers.
• Achieve and exceed sales targets within assigned regions or customer segments.
• Upsell cigars and accessories to maximize order value.
• Follow up with customers to ensure repeat purchases and long-term relationships.

2. Customer Relationship Management

• Build strong, trust-based relationships with customers through personalized service.
• Educate customers on cigar brands, different lines, flavors, and smoking experiences.
• Provide recommendations based on customer preferences and buying history.
• Address and resolve customer complaints, objections or concerns professionally.
• Maintain a high level of responsiveness and availability to clients.

3. Product & Industry Knowledge

• Stay updated on all cigar products, including origins, blends, strengths, and formats.
• Keep track of market trends, competitor offerings, and customer preferences.

4. Sales Process Management

• Maintain accurate sales records, customer profiles, and transaction details.
• Use CRM software to manage customer interactions and sales pipelines.
• Ensure compliance with company policies.

5. Compliance & Regulations

• Follow all legal and regulatory requirements related to tobacco sales.
• Verify customer age and comply with local and international cigar sales laws.
• Ensure responsible sales practices, including proper product handling and information disclosure.

6. Reporting & Performance Analysis

• Track and report daily, weekly, and monthly sales performance.
• Analyze customer buying trends to refine sales strategies.
• Provide feedback on product demand, customer requests, and market opportunities.

7. Collaboration & Teamwork

• Work closely with marketing to execute promotions and campaigns.
• Coordinate with the inventory team to ensure product availability.
• Participate in sales meetings and contribute ideas for improving processes